Question 1

What is the relationship between FEMUEY and VONSET?

Accepted Answer

FEMUEY and VONSET are sibling brands of the same company, QiBan AI Inc., based in Shenzhen, China. They are run by separate operating teams, and the products are the same — for example, the Vonset P6 and the FEMUEY P6 are the same smart chessboard.

Question 2

If I see a Vonset board on a marketplace, is it the same as the FEMUEY one?

Accepted Answer

Yes. Models with the same name are the same product under either brand.

Question 3

Who makes FEMUEY and VONSET chessboards?

Accepted Answer

Both brands belong to QiBan AI Inc. in Shenzhen, China, which builds chess hardware and software. vonsetchess.com is the official website and store.

Question 4

Which countries do you ship to?

Accepted Answer

We ship worldwide. Shipping from the official store is currently free.

Question 5

How soon will my order ship?

Accepted Answer

In-stock orders are dispatched within 72 hours of payment. Delivery time after dispatch depends on your destination and the courier (DHL, UPS, FedEx or a regional courier).

Question 6

What is your return policy?

Accepted Answer

You can return undamaged hardware in its original packaging within 15 days of delivery for a full refund, minus return shipping.

Question 7

How long is the warranty?

Accepted Answer

Every board comes with a 1-year warranty from delivery, covering manufacturing defects under normal use.

Question 8

How can I pay?

Accepted Answer

The official store accepts card payments through Stripe, and PayPal.

Question 9

How do I get help with my order or my board?

Accepted Answer

Email us at liaojunqu@vonsetchess.com. You can also find setup guides and firmware updates in the manuals section.

Question 10

Can I play on Lichess with my board?

Accepted Answer

Yes, with the FEMUEY L6 Pro and Y2. Connect the board to Wi-Fi and set up the Lichess connection on the board. After that, turn it on, wait until it is online, open Online Play mode and start a Lichess game directly from the board.

Question 11

Do I need a computer or phone to play Lichess games?

Accepted Answer

No. Once the L6 Pro or Y2 is connected to Wi-Fi and set up for Lichess, you start and play online games from the board itself — no computer or phone needed.

Question 12

Which models support Lichess?

Accepted Answer

The L6 Pro and Y2. The P6 is a screen-free standalone board for offline play and practice.

Question 13

Are the chess lessons free?

Accepted Answer

Yes. All 78 lessons of our beginner chess course are free. The AI teacher has a daily limit on questions.

Question 14

Do I need a smart chessboard to take the course?

Accepted Answer

No — a phone or a laptop is enough. If you would like to play on a real board, see our smart chessboards.

Questions, answered.

FEMUEY and VONSET

Shipping, returns and warranty

Playing online and on Lichess

Learning chess

Still have a question?